This policy outlines the conditions under which purchases made from Adnimble are eligible for a full refund.
1. 100% Refund Eligibility: Mandatory Conditions
Adnimble offers two primary, strict conditions for a full refund on the purchase of digital products (sheets, templates, tools, and software):
A. Delivery Guarantee (1-Hour Rule):
If the digital product access link or download instructions are not delivered to the email address provided by the customer at checkout, or made available in their account dashboard, within one (1) hour of successful payment confirmation, the customer is eligible for a full, unconditional refund upon request.
B. Product Functionality Guarantee:
If a purchased product (tool, template, or software) is demonstrably non-functional or corrupt and cannot be used for its intended purpose, the customer is eligible for a full refund, subject to the conditions in Section 2.
2. Refund Process and Protection Clauses
To ensure a smooth process and protect Adnimble from fraudulent claims, the following conditions apply:
| Condition | Requirement | Seller Protection |
| Product Functionality (1.B) | The customer must provide clear evidence (screenshots or a short video) demonstrating that the product is faulty or non-functional. | Adnimble’s technical support team must be given up to 48 hours to attempt to resolve the issue remotely. If the issue is resolved within this time, the refund request will be denied. |
| User Responsibility | The customer is responsible for ensuring their computer, operating system, and software (e.g., Microsoft Excel, Google Sheets, specific software required) meet the minimum requirements specified on the product page. | No refund will be issued if the product’s failure is determined to be due to customer error, incompatibility with customer’s unauthorized or outdated software/hardware, or the customer’s lack of technical knowledge. |
| Request Deadline | Refund requests must be initiated within 7 days of the purchase date. | After 7 days, it is assumed the product was delivered and functional at the time of purchase. |
3. Non-Refundable Situations (Exceptions)
Due to the nature of digital goods, a refund will generally not be granted in the following cases:
- The customer changes their mind after downloading the product.
- The customer bought the product by mistake.
- The product did not meet the customer’s personal expectations (provided the product functions as described).
- The customer has successfully downloaded or accessed the product but claims they did not receive it.
- The customer has lost the downloaded product after receiving the initial working link.
4. How to Request a Refund
All refund requests must be sent via email to [adnimblee@gmail.com] with the following details:
- Subject Line: Refund Request – [Your Order Number]
- Reason for Refund: (e.g., “Delivery Failed – 1 Hour Passed” or “Product [Name] is Non-Functional”)
- Proof (for Functionality Claims): Attach supporting screenshots or video evidence.
Adnimble will process eligible refunds within 3-5 business days of approving the request. The refund will be credited back to the original method of payment.